This marks a new beginning for us. Much has changed – our service offering, our targets, and our people. At the same time, we have set new ambitions for our growth, internationalization, and future customer relationships. With these changes, it is natural for us to reposition ourselves.
Our goal is to be a true partner to the industry. In today’s industrial service landscape, trust, long-term commitment, and transparency are essential. The real shift is moving from a customer relationship to a partnership, one that both parties actively choose. That is where new, value-creating collaboration can emerge.
Partnerships can take many forms. In global field service, the white-label model has gained traction. In this approach, we operate as a service partner under our customer’s brand, delivering our expertise as part of their offering. This requires clarity in our role: we act as an extension of our customer, supporting their promise without stepping beyond it.
Our growth is increasingly driven by internationalization. To be a true partner, we must serve our customers globally. We aim to grow alongside them and strengthen our presence across Europe, Asia, and the Americas, with Asia as a new key focus area. Our ambition is to be “local to local” – serving customers close to where they operate. This calls for bold growth and a shift in mindset.
Our service growth is driven in particular by production and field services, which act as our key growth platforms. Project deliveries remain an important part of our targets, while specialist services are our longest-standing and most established service area. Commissioning services are an emerging focus area currently under development, with the aim of providing comprehensive solutions for industrial plant start-ups.
At the core of everything are our people. In a multi-technology, multi-customer environment, expertise and continuous learning are critical. We are committed to expanding opportunities for development and cross-functional skills – across mechanical and electrical disciplines and different technologies. This versatility allows us to stay flexible and meet our customers’ needs
effectively.
We are already moving in this direction and will continue to build on it. For our people, this means new challenges and continuous opportunities to learn and grow.
Kimmo Kohtamäki, CEO
